THE ALEXANDRIA MARQUIS HOTEL AND RESORTS TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website The Alexandria Marquis Hotel and Resorts at www.thealexandriamarquis.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use; along with our privacy policy and website disclaimer or any governed The Alexandria Marquis Hotel and Resorts relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to The Alexandria Marquis Hotel and Resorts and “You” and “Your” refers to you, the client, Guest, Customer, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard the use as conclusive evidence of your agreement and acceptance that these terms govern yours and The Alexandria Marquis Hotel and Resorts rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you, using our website that you agree and accept that The Alexandria Marquis Hotel and Resorts is not legally responsible for any loss or damage you might suffer related to your use of the website; whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific and personal requirements.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

The Alexandria Marquis Hotel and Resorts liability for any breach of a term in this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

REFUND POLICY

The Alexandria Marquis Hotel and Resorts refund services are based on certain itineraries and business protocols. These itineraries and comprehensive protocols are as follows;

In case of an Unexpected Emergency Rescheduling, Applicable for extreme unforeseen events and circumstances such as: a sudden death, unexpected health issues that impedes Guests to fly/travel, the Guest can reschedule to other dates available for booking without any refund given.
No refunds for No-Shows, unused hotel rooms, or any other services pre-booked.
90 or more days prior to arrival = 75% refund of Grand Total less US $100 processing fee.
60 to 89 days prior to arrival = 50% refund of Grand Total less US $100 processing fee.
0 to 59 days prior to arrival = NO refund.
No refunds or credits will be issued for any unused portions of a package.

CANCELLATION POLICY

Any cancellation of reservations or portions of reservations MUST be received in writing through our email at th********************@gm***.com .
90 or more days prior to arrival = 75% refund of Grand Total less US $100 processing fee.
60 to 89 days prior to arrival = 50% refund of Grand Total less US $100 processing fee.
0 to 59 days prior to arrival = NO refund.
Due to the above it is HIGHLY recommended that all clients purchase “trip cancellation insurance” in order to cover a possible cancellation of 90 days or less of initiating itinerary.
The Alexandria Marquis Hotel and Resorts cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons out of our control. Such as acts of supremacy, including but not limited to heavy rains, flooding, storms, hurricanes or any other natural disasters. Whenever possible another available tour will be substituted for tour cancellations if applicable to you (the Guest).
We strongly recommended that you (the Guest) purchase comprehensive travel insurance for all bookings done in Belize.
The Alexandria Marquis Hotel and Resorts is not responsible for refunding any portions of any itinerary which the clients do not use.
Tours & other Services offered by The Alexandria Marquis Hotel and Resorts are paid upon arrival at the front desk with the receptionist of The Alexandria Marquis Hotel and Resorts or to the business service entity on the day of the tour or service rendered.
We accept cash, Visa Card and Master Card for the remaining balance of our service.
A 9% BTB Tax Fee is charged on all Reservation Bookings.
Check-in Time: 2:00 pm Belize Time.
Check-out Time: 10:00 am Belize Time.
Prices are based on double occupancy for each room.
Children under 12 years of age stay free when sharing room with parents for Room Only Rates Only, does not include for Our All-Inclusive Packages.
If extra bedding is needed, a fee of US $50 per night is applicable.
Guest’s ages 12 years and older pay an additional fee plus BTB Tax Fee per person per night.
Breakfast is included for all Guests staying in each room. Breakfast is served from 8:00 A.M to 10:00 A.M Belize time only.
Flight and transfer arrangements need to be book at least 72 hours before your arrival.
Minimum 2 booking nights for Peak Season
Discounts do not apply to existing reservations when available.

HOTEL RULES & POLICIES

Smoke Free Environment at The Hotel
No Pets Allowed
No Illegal substances on the property
Must Follow Belize Laws and Guidelines

PAYMENT POLICY

Full payment is required for ROOM ONLY reservations to be confirmed.
100% deposit is required for PACKAGE RESERVATIONS to be confirmed.

TRAVEL INSURANCE

Because The Alexandria Marquis Hotel and Resorts cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons out of our control, it is highly recommended that you purchase comprehensive travel insurance for all bookings done in Belize.
The Alexandria Marquis Hotel and Resorts do not sell travel insurance.

LINKS TO OTHER WEBSITES

The Alexandria Marquis Hotel and Resorts may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between The Alexandria Marquis Hotel and Resorts and the owners of those websites. The Alexandria Marquis Hotel and Resorts takes no responsibility for any of the content found on the linked websites.

The Alexandria Marquis Hotel and Resorts website may contain information or advertisements provided by third parties for which The Alexandria Marquis Hotel and Resorts accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, The Alexandria Marquis Hotel and Resorts absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchant ability and fitness for any particular purpose. The Alexandria Marquis Hotel and Resorts gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of any harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of The Alexandria Marquis Hotel and Resorts to bear any and all costs of servicing, repairs, or correction. The applicable law may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At The Alexandria Marquis Hotel and Resorts, we are committed in protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to all customers. We respect the privacy and confidentiality of the information provided by you and adhere to the Privacy Principles. Please read our privacy policy carefully.

You may change your details at any time by advising us in writing via email. All the information received from our customers is protected by our secure server. The Alexandria Marquis Hotel and Resorts secure server software encrypts all customer information before it is sent to us. Furthermore, all customer’s data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

The Alexandria Marquis Hotel and Resorts does not and will not sell or deal any personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist in meeting customer needs generally. In addition, we may use the information that you provide to improve the website and its services but not for any other use.

DISCLOSE YOUR INFORMATION

The Alexandria Marquis Hotel and Resorts may be required, in certain circumstances, to disclose information in good faith and where The Alexandria Marquis Hotel and Resorts is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of The Alexandria Marquis Hotel and Resorts. The Alexandria Marquis Hotel and Resorts expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then The Alexandria Marquis Hotel and Resorts will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such improper use. The Alexandria Marquis Hotel and Resorts reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

The Alexandria Marquis Hotel and Resorts website contains material which is owned by and licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise distribute any of the materials, documents or products that may be available for download from time to time on this website.

The Alexandria Marquis Hotel and Resorts expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may not copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and The Alexandria Marquis Hotel and Resorts concerning your use and access to The Alexandria Marquis Hotel and Resorts website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply and shall be deemed never to have been included in these terms and condition. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION

This agreement and The Alexandria Marquis Hotel and Resorts website are subject to the laws of Belize. If there is a dispute between you and The Alexandria Marquis Hotel and Resorts that results in litigation, then you must submit to the jurisdiction of the courts of Belize.